Online purchases made through www.skatie.com are valid for STORE CREDIT only. All SALE section items are FINAL SALE. Upon receiving your store credit you can then reorder your correct style, color and size. We do not offer refunds unless items are damaged, and any requests for an exception will be denied. NO EXCEPTIONS.
Prepaid return shipping labels are only available for returns made in the US. Returns must be initiated within 5 business days of your order being delivered. Orders placed using a discount code over 25% are final sale. NO EXCEPTIONS.
To Initiate an Exchange
Step 1 Email email@example.com with your order number.
Step 2 Ship your return back using our prepaid return label, which you will receive via email after your items have been confirmed eligible.
Step 3 Your return will be processed within 7 business days of being delivered at SKATIE.
I understand that orders placed using the code NEWYEAR or CYBERMONDAY are FINAL SALE and may not be returned/ exchanged for any reason.
+ Bikinis must not have been worn, washed, or altered.
+ No visible signs of use including deodorant/cosmetic stains, perfume, scents, hygienic stains, etc.
+ All tags must be intact and the bikinis returned in their original packaging.
+ The hygienic liner must not have been removed or reattached.
International orders are not eligible for free return shipping. Please send your return back to the following address:
SKATIE LLC - 1126 5th Ave, Venice, CA 90291.
A decision to refuse a return that is not compliant with the SKATIE return policy is final and cannot be refuted.
Frequently Asked Questions
- How long from the time of purchase do I have to return my items?
- 5 days from the time it was delivered to you! No returns will be accepted if they are outside of our 5 days window.
- Do you offer free return shipping?
- Can I exchange my items?
To exchange - Upon receiving your store credit you can then reorder your correct style, color and size. We do not offer refunds unless items are damaged, and any requests for an exception will be denied. Stock availability in your size is not guaranteed.
- Can I send items back together from different orders?
- Can I return sale items?
- Orders placed using a discount over 25% are final sale. NO EXCEPTIONS. We will not reply to emails with this request.
- How long will it take to receive my store credit?
- Please allow 3-5 business days for processing.
- Do you support customer service over Instagram?
- No we do not. Please shoot an email over to firstname.lastname@example.org for any customer service assistance.
- Can I still exchange even if I used a discount code during purchase?
- Only if its less than 25%
- Do you ship international?
- Yes we ship internationally.
- Can I ship my item(s) back for a return with my own shipping?
- No. We will not accept any returns that are not requested and accepted VIA email.
- What time do I have to order by to receive my overnight by next day?
- The cutoff time for overnights is 12:30pm PST on M-F (holidays excluded)
- How long until my made to order item ships?
- Made to order items take anywhere from 7-10 business days to be cut, sewn, and shipped. When items are complete they are shipped out same day.
- How do I know if my item is in stock or made to order?
- If a product is made to order, it is clearly stated in the product description. Most items are in stock and ready to ship but if you are unsure, please email customer service to check.
- Can I place a custom order for a suit that isn't online?
- If you're dying to get your hands on a suit that isn't offered in your favorite print, shoot us an email at email@example.com about placing a custom order. Perfect for bachelorette parties, sorority retreats, or just because!
Shipping & Delivery
How fast will your order ship?
Orders placed before noon PST Monday- Friday will usually be shipped same day. Orders placed after noon PST will be processed the following business day. However please allow up to 3 business days in volume times for orders to ship.
Customs fees and all duties or taxes associated with your purchase are the responsibility of the customer.
Priority shipping is the only option we offer in the US that includes insurance. If you forgo choosing Priority Mail, Skatie is not responsible for replacing, refunding, or tracking your lost package.
The customer is responsible for providing accurate shipping details and will be held liable for any fees incurred for orders returned to us for inaccurate delivery information.
What about my Pre-Order?
All orders placed with pre-order items will ship once the entire order is ready to ship. If you want your non pre-order items to ship immediately you will need to place a separate order.
You will receive an email confirmation with tracking when the shipment is ready.
- International customers must cover the cost of international return postage, as well as any additional duties or taxes assessed by customs.
- Once a package is shipped from our warehouse, it is out of our hands if the package is lost. SKATIE will not be held responsible. If you feel as though your package has been lost, please submit a claim to UPS.
- If item arrives damaged, please send an email containing a photo of the damaged item to firstname.lastname@example.org. A customer service representative will assist further. A photo must be sent prior to returning to ensure a full refund, otherwise store credit will be issued.
- If an item states "delivered" but you did not receive, we will need you to confirm your shipping address, as well as check in with your immediate neighbors. We also recommend you contact your local post office in the event that they mistakenly stated the package as delivered, but still have it in their possession. If the package does not turn up with those steps, we must allow 15 business days (excluding holidays and weekends) for the package to show up. If it does not turn up within this time frame, we ask that you email email@example.com for further steps.
- This will be handled case-by-case, thank you for your cooperation.
Damaged After Wearing/Washing
- If an item has been worn and/or tried on, and becomes damaged, SKATIE will not be held responsible to replace the item.
- This will be handled case by case; however, we will not be held responsible to replace the item.
Return To Sender
- If a package is returned to us, we will contact you ASAP. With that being said, hang tight while we investigate the issue, and determine what we can do to help!
If you would like it reshipped or refunded, the package must be returned to us before we do so. You can always repurchase the items and we will refund the ones returned to us once they arrive at our facility. If you have any further questions please direct them to firstname.lastname@example.org
- Our office hours are 9am – 5pm Mon – Fri (excluding holidays). Please keep this in mind when you are expecting a response 🙂