Returns & Exchanges

NEED TO MAKE A RETURN?

https://returns.skatie.com/

We want you to LOVE your SKATIE pieces, but if you are unsatisfied with your order, we do offer returns and exchanges on all full-priced items in new condition with tags and liners attached. If you would like your return refunded to your original payment method, we will deduct a $5/per piece restocking fee (see more details about restocking fees below). If you would rather have store credit, your order will be refunded to a gift card in full. In order for your return to be accepted it must meet the following criteria:

- Return is initiated within 14 days from when you receive your package.

- All products must be returned in their original condition. Worn, washed or unsanitary items will not be accepted. All products must also have the original tags and sanitary liner intact.

- We do not accept returns or exchanges on ANY sale items. This includes items purchased with a discount code of 20% or higher. No exceptions.

Restocking Fee Info:As stated above, we now allow refunds for returned items. Refunds will be sent to the customer’s original payment method. A restocking fee of $5/ per item will be deducted from your refund. If you would like no fees deducted, please choose store credit as your refund method while processing your return. When you return an item, an inspection process must occur to ensure the garment is in sellable condition. This includes a hygienic check to confirm there is no odor or stain on the garment. Our fulfillment team then replaces all sanitary liners before repackaging and restocking the returned items. Please understand that the return process requires hours of labor and there are fees associated with this labor, which is why we have to charge a restocking fee. As a small business, we encourage customers to understand that we are not a big department store that can take on the added costs associated with returns. With that being said, please avoid buying mass quantities of product that you only wish to try on and return, and reach out to our team for advice or suggestions about styles that will work best for you! Thank you for understanding.

Final Sale Info:We understand that final sale purchases can be frustrating. However, please know that pricing on final sale items is below cost, and discounting this low is rare. Because of this, we need to be strict about not accepting any returns on final sale items. We hope you understand our position. If you need assistance with sizing or fit, we are here to help. Please contact us athello@skatie.com.

Warranty Info:We offer a limited warranty on our products. If there is an issue of receiving the wrong item or you have an item that is defective beyond normal wear and tear, please contact our Customer Service team at hello@skatie.com.

Hygiene Info:Due to health regulations, styles that are soiled, worn, damaged, or laundered will not be accepted. It is at our discretion to determine if the returned product has been soiled. If it is determined to be soiled, orders will not be accepted for a return or store credit.

Reminder:Sale items are non-refundable. No returns. No exchanges. No exceptions. Please double-check your sizes!

At this time SKATIE does not offer exchanges on international orders and any return shipping costs are the responsibility of the purchaser.

To initiate an international return please start your process at returns.skatie.com by entering the email address and order number you used on the original purchase. Follow the steps and once complete, please ship your items to the address displayed.

Yes! Exchanges can be made through our return portal: 

www.returns.skatie.com

You have 14 days from purchase date to exchange items. Items must be in new condition, with tags and liners attached. All items marked final sale are not eligible for exchange. 

*Please note while processing your return that you have the option to exchange for a different size or shop for something new. 



Once your return is delivered back to us, please allow 7-10 business days for processing before receiving your store credit or refund. If you choose to receive a store credit, you will receive an email with a SKATIE gift card once your return is processed. Use the code at checkout to apply your store credit.

For returns to your original payment method, please allow 7-10 days for refund to reflect back on your card.







Orders placed using a discount code of 20% or higher are FINAL SALE. NO EXCEPTIONS.

Please note: items that qualify for final sale are sold below cost. Discounting items this low is very rare. Because of this, we do not accept any returns on final sale items. We hope you understand our position. If you have any questions regarding our policy, please email us at hello@skatie.com.

Yes. We now offer free return shipping for domestic orders only. Please process your return at returns.skatie.com to receive your prepaid return shipping label.

*Please note, international returns are at the expense of the customer.

No. We will not accept any returns that have not been processed through our returns platform, returns.skatie.com.

Orders & Shipping

Unfortunately, once packages are in the carrier's hands, they are out of our control. That being said, we know how frustrating it can be and we are here to help!

As stated at checkout, if you choose USPS First Class mail and opt out of ROUTE shipping protection, our hands are tied. You need to work directly with USPS to resolve this issue, as they do not guarantee insurance to us and we cannot take on their liability when they refuse to reimburse us for lost or damaged packages. We have given you the opportunity to insure your package via ROUTE shipping protection. If you choose not to use it, the liability falls on you.

- If you purchased ROUTE shipping protection at checkout:

We implemented ROUTE shipping protection to provide added insurance to your package.

To file a claim with ROUTE, download the ROUTE mobile app via the email you receive from ROUTE after placing your order, or by going to claims.route.com. After filing a claim, a ROUTE representative will reach out within 24 - 48 hours to get you taken care of. ROUTE will ensure that you either receive a replacement or refund.

- If you did not purchase ROUTE shipping protection:

If you did not purchase ROUTE shipping protection, but you chose FedEx as your carrier, we can file a claim on your behalf with the carrier.

If you chose USPS as your carrier and opted out of ROUTE, there is not much we can do.

As a small business, we cannot take on the liability of carriers losing our packages and not reimbursing us for them. This is why we implemented ROUTE. We ask for your patience and understanding when working through these issues, as this is something that is very frustrating and time-consuming for us too.

Please feel free to reach out to our customer service team for additional assistance at hello@skatie.com. Thank you!

FedEx One Rate: We have a special rate with FedEx called FedEx One Rate. This requires your items to fit in their FedEx One Rate envelope. If it does, your shipment is guaranteed to be delivered in 2 days. The rate is around $12.

FedEx Ground:We have a better rate with FedEx Ground than we do UPS. FedEx Ground will ship in our biodegradable mailers and is a fast and reliable shipping method.

FedEx Overnight: If you need your order urgently, FedEx Overnight is the best method for this. We offer competitive rates with them.

*All FedEx shipping methods are reliable. FedEx insures the packages up to $100 and is very good about reimbursing us if a package is lost or damaged via their service.

USPS First Class:We recently implemented USPS First Class Mail due to customer requests for a cheaper shipping method. This method takes longer, and the time frame is not guaranteed.

USPS First Class does not guarantee any insurance. Therefore, we highly recommend opting into ROUTE shipping protection at checkout. This ensures that, if your package is lost or damaged, you do not have to deal with USPS, as they have never reimbursed us or our customers a penny for their errors.

Unfortunately, once an order has been placed, we cannot make any changes.

If you wish to cancel your order, please email hello@skatie.com. If your order has already been processed, we cannot cancel your order. However, we are happy to have them returned to us for store credit if the item meets the requirements! 

Please contact our customer service team at your earliest convenience. They will help you resolve this issue. You can reach them at hello@skatie.com.

Due to COVID-19, we are only offering specific carriers and expedited rates, because standard carriers have proved to be unreliable during this time.

Please understand that, in order to ensure that your package is not lost in the mail, we simply cannot offer ground/standard shipping at this time.

Our warehouse works very hard to get your packages out as quickly as possible. Typically it takes between 2-3 business days for processing before your order ships. Our warehouse is open Mon-Fri, therefore we ask for 3-5 day processing window if your order is placed Fri-Sun. Please note that just because you choose FedEx 2-Day shipping method, it does not mean that your order goes out the same day you place it. There will always be a processing window, the 2-Day only applies to the shipping speed once the order ships.

During high-volume periods (including but not limited to: holidays, major sales and collab drops), please allow up to 5-7 business days.

If you purchase overnight shipping, please be aware that our fulfillment window is Monday-Friday only. If you order on a Saturday or Sunday for overnight delivery, the order will not be fulfilled until Monday and therefore it will be delivered on Tuesday.

Check out the tab labeled, My package has been lost or stolen - what do I do?, for more information on how to file a claim.

No, we do not. Please send an email over to hello@skatie.com for any customer service assistance.

SKATIE does offer international orders, and we do our best to provide competitive shipping rates for international customers.

Please note that SKATIE is not liable for customs clearances fees that are required by your country, and we are not responsible for the delay in delivery caused by customs.

• Prices listed on our website do not include any of these customs clearance fees. Please be aware of your country’s customs charges prior to placing an order.

• If you choose to reject/refuse delivery due to customs fees, there will be a $25 return fee deducted from your store credit to cover return shipping due to your refusal. This is non-negotiable.

• International customers must cover the cost of international return postage, as well as any additional duties or taxes assessed by customs.

Overnight orders need to be placed by 12 PM (PST) in order for them to go out same day.

If you place an overnight order on a Saturday or Sunday, please note that it will not be fulfilled until Monday and therefore will be delivered on Tuesday.

We do our best to process and fulfill overnight orders asap, but during high-volume periods (e.g. holidays, major sales and collabs), this can be tricky. The earlier you place your order, the better.

If, for whatever reason, you pay for next-day shipping before 12 PM PST but do not receive your order the following day, please reach out to our customer service team hello@skatie.comand they will gladly assist you.

CARE INSTRUCTIONS

FLEECE ITEMS:

These items are made with shinkage. This means that they will look atleast a size too big when you receive them but after first wash and dry they will shrink to fit perfectly!

Items Include: Ariana Hoodie, Cara Hoodie, Carli Hoodie, Chris Crewneck, Cooper Shorts, Jagger Sweatpants, Jamie Sweatshirt, Miley Hoodie Dress and Rocky Sweatpants.

RIBBED ITEMS:

Machine wash on delicate cycle and hang dry to keep your ribbed pieces in the best quality and to avoid pilling.

Items Include: Amelia Dress, Baby Tee, Baby Tee Dress, Blair Skirt, Carrie Crop, Dakota Ribbed Top, Erica Top, Jenny Skirt, Kelsey Dress, Kylie Cardigan, Marsden Dress, Michelle Dress, Monica Crop, Perfect Tank, Ribbed Bike Shorts, Serena Skirt, Stephanie Tank and Vanessa Dress.

JERSEY ITEMS:

Machine wash on delicate cycle and hang dry to keep your ribbed pieces in the best quality and to avoid pilling.

Items Include: Alexis Tee, Grace Bodysuit, Hubby Tee, Jess Top and Mason Top.

SKATIE Swimwear pieces are made with the highest quality fabrics. To ensure the longevity of your SKATIE pieces, please follow the care instructions below.

- Hand wash with a mild detergent in cold water only.

- Always hang dry.

- Do not tumble dry, dry clean, iron or use bleach.

- Avoid contact with rough surfaces, as it can cause pulling of the fabric.

- High amounts of chlorine can ruin your bikini. Make sure to wash immediately after use.

- Certain tanning oils, sunscreens, and fake tanning can stain or damage your bikini.

- To extend the life of your SKATIE swimwear, we highly recommend rinsing immediately after use.

SKATIE does not take back washed or worn items.

We recommend washing your SKATIE activewear on cold, with like colors. In order to avoid any pilling, we recommend hang drying all SKATIE activewear.

Our activewear collection includes:

Cece Legging, Cece Bike Short, Cece Booty Short, Sydne Bodysuit, Laura Bodysuit, Amber, Pepper, Cleo, Max, Georgie, Paige, Zero and Ansley.

CONTACT US

You can email us at hello@skatie.com or give us a call at (877) 404-0722.

If you do not get through via phone, please leave a message and our customer service team will get back to you at their earliest convenience.

Our office hours are Monday - Friday from 8:00 AM - 5:00 PM (PST). Any customer service inquiries received outside of that time period will be answered within those designated office hours. If you have an urgent matter, please put URGENT in the subject line so that our team knows to prioritize your inquiry.