NEED TO MAKE A RETURN?
WE WANT YOU TO LOVE YOUR SKATIE PIECES, BUT IF YOU ARE UNSATISFIED WITH YOUR ORDER, WE DO OFFER RETURNS ON ALL FULL PRICED ITEMS FOR STORE CREDIT ONLY. WE ALSO OFFER EXCHANGES. IN ORDER FOR A RETURN OR EXCHANGE TO BE ACCEPTED, IT MUST MEET THE REQUIREMENTS BELOW.
- Return is initiated within 30 days from when you receive your package.
- All product must be returned in its original condition. Worn, washed or unsanitary items will not be accepted. All products must also have the original tags and sanitary liner intact.
- We do not accept returns or exchanges on ANY sale items. This includes items purchased with a discount code of 20% or higher. No exceptions.
Final Sale Info:We understand that final sale purchases can be frustrating. However, please know that pricing on final sale items is below cost and discounting this low is rare. Because of this, we need to be strict about not accepting any returns on final sale items. We hope you understand our position. If you need assistance with sizing or fit, we are here to help. Please contact us at firstname.lastname@example.org.
Warranty Info:We offer a limited warranty on our products. If there is an issue of receiving the wrong item or you have an item that is defective beyond normal wear and tear, please contact our Customer Service team at email@example.com or reach us by phone at (877) 404-0722.
Hygiene Info:Due to health regulations, styles that are soiled, worn, damaged or laundered will not be accepted. It is at our discretion to determine if the returned product has been soiled. If it is determined to be soiled, orders will not be accepted for a return or store credit.
Reminder:Sale items are non-refundable. No returns. No exchanges. No exceptions. Please double-check your sizes!
Yes! Exchanges can be made through our return portal: https://returns.skatie.com/
You have 30 days from purchase date to exchange items. Items must be in new condition, with tags and
liners attached. All items marked final sale are not eligible
As stated in the policy above, we only offer returns for store credit at this time. Once your return is delivered back to us, please allow 3-5 business days for processing before receiving your store credit. Once your return is processed, you will receive an email with a SKATIE gift card. Use the code at checkout to apply your store credit.
*Please note, we do offer exchanges for other items through our returns portal.
Orders placed using a discount code of 20% or higher are FINAL SALE. NO EXCEPTIONS.
Please note: items that qualify for final sale are sold below cost. Discounting items this low is very rare. Because of this, we do not accept any returns on final sale items. We hope you understand our position. If you have any questions regarding our policy, please email us at firstname.lastname@example.org.
For orders shipped from within the US, a return label will be provided and a fee of $7.00 will be deducted from your store credit for the use of this label. International return postage is the responsibility of the customer.
No. We will not accept any returns that have not been processed through our returns platform, returns.skatie.com.
Unfortunately, once packages are in the carrier's hands, they are out of our control. That being said, we know how frustrating it can be and we are here to help!
As stated at checkout, if you choose USPS First Class mail and opt out of ROUTE shipping protection, our hands are tied. You need to work directly with USPS to resolve this issue, as they do not guarantee insurance to us and we cannot take on their liability when they refuse to reimburse us for lost or damaged packages. We have given you the opportunity to insure your package via ROUTE shipping protection. If you choose not to use it, the liability falls on you.
- If you purchased ROUTE shipping protection at checkout:
We implemented ROUTE shipping protection to provide added insurance to your package.
To file a claim with ROUTE, download the ROUTE mobile app via the email you receive from ROUTE after placing your order, or by going to claims.route.com. After filing a claim, a ROUTE representative will reach out within 24 - 48 hours to get you taken care of. ROUTE will ensure that you either receive a replacement or refund.
- If you did not purchase ROUTE shipping protection:
If you did not purchase ROUTE shipping protection, but you chose FedEx as your carrier, we can file a claim on your behalf with the carrier.
If you chose USPS as your carrier and opted out of ROUTE, there is not much we can do.
As a small business, we cannot take on the liability of carriers losing our packages and not reimbursing us for them. This is why we implemented ROUTE. We ask for your patience and understanding when working through these issues, as this is something that is very frustrating and time-consuming for us too.
Please feel free to reach out to our customer service team for additional assistance at email@example.com. Thank you!
FedEx One Rate: We have a special rate with FedEx called FedEx One Rate. This requires your items to fit in their FedEx One Rate envelope. If it does, your shipment is guaranteed to be delivered in 2 days. The rate is around $12.
FedEx Ground:We have a better rate with FedEx Ground than we do UPS. FedEx Ground will ship in our biodegradable mailers and is a fast and reliable shipping method.
FedEx Overnight: If you need your order urgently, FedEx Overnight is the best method for this. We offer competitive rates with them.
*All FedEx shipping methods are reliable. FedEx insures the packages up to $100 and is very good about reimbursing us if a package is lost or damaged via their service.
USPS First Class:We recently implemented USPS First Class Mail due to customer requests for a cheaper shipping method. This method takes longer, and the time frame is not guaranteed.
USPS First Class does not guarantee any insurance. Therefore, we highly recommend opting into ROUTE shipping protection at checkout. This ensures that, if your package is lost or damaged, you do not have to deal with USPS, as they have never reimbursed us or our customers a penny for their errors.
Unfortunately, once an order has been placed, we cannot make any changes.
If you wish to cancel your order, please email firstname.lastname@example.org. If your order has already been processed, we cannot cancel your order. However, we are happy to have them returned to us for store credit if the item meets the requirements!
Please contact our customer service team at your earliest convenience. They will help you resolve this issue. You can reach them at email@example.com.
Due to COVID-19, we are only offering specific carriers and expedited rates, because standard carriers have proved to be unreliable during this time.
Please understand that, in order to ensure that your package is not lost in the mail, we simply cannot offer ground/standard shipping at this time.
Please allow 48 - 72 hours for your order to be processed and to receive your tracking number/confirmation of order shipment. During high-volume periods (including but not limited to: holidays, major sales and collab drops), please allow up to 5 - 7 business days.
Check out the tab labeled, My package has been lost or stolen - what do I do?, for more information on how to file a claim.
No, we do not. Please send an email over to firstname.lastname@example.org for any customer service assistance.
SKATIE does offer international orders, and we do our best to provide competitive shipping rates for international customers.
Please note that SKATIE is not liable for customs clearances fees that are required by your country, and we are not responsible for the delay in delivery caused by customs.
• Prices listed on our website do not include any of these customs clearance fees. Please be aware of your country’s customs charges prior to placing an order.
• If you choose to reject/refuse delivery due to customs fees, there will be a $25 return fee deducted from your store credit to cover return shipping due to your refusal. This is non-negotiable.
• International customers must cover the cost of international return postage, as well as any additional duties or taxes assessed by customs.
Overnight orders need to be placed by 12 PM (PST) in order for them to go out same day.
We do our best to process and fulfill overnight orders asap, but during high-volume periods (e.g. holidays, major sales and collabs), this can be tricky. The earlier you place your order, the better.
If, for whatever reason, you pay for next-day shipping before 12 PM PST but do not receive your order the following day, please reach out to our customer service team email@example.com they will gladly assist you.
Wash with like colors on cold to prevent any bleeding or discoloration. Hang or lay flat to dry.
SKATIE Swimwear pieces are made with the highest quality fabrics. To ensure the longevity of your SKATIE pieces, please follow the care instructions below.
- Hand wash with a mild detergent in cold water only.
- Always hang dry.
- Do not tumble dry, dry clean, iron or use bleach.
- Avoid contact with rough surfaces, as it can cause pulling of the fabric.
- High amounts of chlorine can ruin your bikini. Make sure to wash immediately after use.
- Certain tanning oils, sunscreens, and fake tanning can stain or damage your bikini.
- To extend the life of your SKATIE swimwear, we highly recommend rinsing immediately after use.
SKATIE does not take back washed or worn items.
We recommend washing your SKATIE activewear on cold, with like colors. In order to avoid any pilling, we recommend hang drying all SKATIE activewear.
Our activewear collection includes:
Cece Legging, Cece Bike Short, Cece Booty Short, Sydne, Laura, Amber, Pepper, Cleo, Max and Georgie.
You can email us at firstname.lastname@example.org or give us a call at (877) 404-0722.
If you do not get through via phone, please leave a message and our customer service team will get back to you at their earliest convenience.
Our office hours are Monday - Friday from 8:00 AM - 5:00 PM (PST). Any customer service inquiries received outside of that time period will be answered within those designated office hours. If you have an urgent matter, please put URGENT in the subject line so that our team knows to prioritize your inquiry.