FAQs

Returns

Initiate a Return

WE WANT YOU TO LOVE YOUR SKATIE PIECES WHICH IS WHY WE OFFER RETURNS ON ALL FULL PRICED ITEMS FOR STORE CREDIT ONLY PROVIDED THAT:

- The item was not purchased with a discount code of 20% or higher. Any items placed with a discount of 20% are higher are FINAL SALE. We do not make exceptions.

- Returns are initiated within 14 days of delivery
- The item is returned unworn, undamaged in the original packaging with all original tags and hygiene sticker still attached
- The item was not purchased on sale. Sale items cannot be returned or exchanged unless the item is faulty.

We do not make exceptions to our return policy, even if you call.

Final sale info :We understand that final sale purchases can be frustrating. However, please know that pricing on final sale items are below cost and discounting this low is rare. Because of this, we need to be strict about not accepting any returns on final sale items. We hope you can understand our position. If you need assistance with sizing or fit, we are here to help. Please contact us at hello@skatie.com.

Please note: due to high demand, we do not offer direct exchanges as we cannot guarantee that the item will be in stock once we receive your return. All returned items will receive store credit which you can use to purchase a different size or style online.

Shipping & Delivery

Due to Covid-19 we are only offering specific carriers and expedited rates because standard carriers have proved to be unreliable during this time.

Please understand that in order for us to ensure that you receive your package, we simply are not offering ground/standard shipping for the time being.

Please allow 24-48 hours for processing orders and to receive tracking number/confirmation of order shipment. Please allow up to 5-7 business days in volume times for orders to ship.

Customs fees and all duties or taxes associated with your purchase are the responsibility of the customer.

Priority shipping is the only option we offer in the US that includes insurance. If you forgo choosing Priority Mail, Skatie is not responsible for replacing, refunding, or tracking your lost package.

The customer is responsible for providing accurate shipping details and will be held liable for any fees incurred for orders returned to us for inaccurate delivery information.

All orders placed with pre-order items will ship once the entire order is ready to ship. If you want your non pre-order items to ship immediately you will need to place a separate order.

You will receive an email confirmation with tracking when the shipment is ready. 

Please note that SKATIE is not liable for customs clearances fees that are required by your country, and we are not responsible for the delay in delivery caused by customs.

• All prices online do not include any of these customs clearance fees. Please be aware of your country’s customs charges prior to placing an order.

• If you choose to reject/refuse delivery due to customs fees there will be a $25 return fee deducted from you store credit to cover return shipping due to your refusal. This is non-negotiable.

• International customers must cover the cost of international return postage, as well as any additional duties or taxes assessed by customs.

Book a Showroom Appointment

Make an appointment to come in and shop at our SKATIE showroom!

Book A Showroom Appointment

Frequently Asked Questions

You can email us at hello@skatie.com or give us a call at (310) 433-9537. Please note, our office hours are Monday-Friday from 9:00-5:00, and any customer service inquiries received outside of that time period will be answered within those designated office hours. 

For orders shipped from within the US, a return label will be provided and a fee of $7.00 will be deducted from your store credit for the use of this label. International return postage is the responsibility of the customer.

Upon receiving your store credit you can then reorder your correct style, color and size. We do not offer refunds unless items are damaged, and any requests for an exception will be denied. Stock availability in your size is not guaranteed.

Of course!

Orders placed using a discount code of 20% or higher are FINAL SALE. NO EXCEPTIONS. Please be aware: Items that qualify for final sale are sold below cost and discounting items this low is rare. Because of this, we do not accept any returns on final sale items. We hope you understand our position. If you have any questions regarding our policy, please email us at hello@skatie.com.

Please allow 3-5 business days for processing.

No we do not. Please shoot an email over to hello@skatie.com for any customer service assistance.

Yes we ship internationally.

No. We will not accept any returns that have not been approved.

The cutoff time for overnights is 12:30pm PST on M-F (holidays excluded).

Please note, all shipping times are estimated from the time of fulfillment—not the time of ordering.

If a product is made to order, it is clearly stated in the product description. Most items are in stock and ready to ship but if you are unsure, please email customer service to check. 

Unfortunately, once an order has been placed we can’t make any changes. If you wish to cancel your order, please email hello@skatie.com. If your order has already been processed, we cannot cancel your order. However, we are happy to have them returned back to us for store credit if the item meets the requirements! 

All discount codes are for one use only and cannot be reused at a later date. Additionally, discount codes are not applicable for any of our Salty Blonde collab pieces. 

Wash with like colors on cold to prevent any bleeding or discoloration. Hang or lay flat to dry.