RETURNS & EXCHANGES

NEED TO MAKE A RETURN?

We want you to LOVE your SKATIE pieces, but if you are unsatisfied with your order, please CLICK HERE to initiate a return or exchange.

We offer free return shipping on all orders within the United States.

Swim:

All swim is eligible to be returned for store credit only or each order is also eligible for one free exchange.

We have a very in depth fit guide + size chart to help you find your perfect fit.

If you have any questions please reach out to our customer service team at hello@skatie.com.

Active, Basics, Lounge, Wardrobe & Cover-Ups:

Our active, basics, lounge, wardrobe and cover-up collections can be returned for refund to original payment method but will be subject to a $5 restocking fee per order. If you would rather return for store credit, your return will be refunded to a gift card in full.

In order for us to accept your return, your order must meet the following criteria:

- Return is initiated within 14 days from when you receive your package.

- All products must be returned in their original condition. Worn, washed or unsanitary items will not be accepted.

All products must also have the original tags and sanitary liner intact.

- We do not accept returns or exchanges on ANY sale items.

This includes all items in our sale section and items purchased with a discount code of 30% or higher.

No exceptions.

Final Sale Info:

We understand that final sale purchases can be frustrating.

However, please know that pricing on final sale items is below cost, and discounting this low is rare.

Because of this, we need to be strict about not accepting any returns on final sale items. We hope you understand our position.

If you need assistance with sizing or fit, we are here to help.

Please contact us at hello@skatie.com.

TryNow:

If you have placed a Try Before You Buy order, you have 5 days to try your items at home.

We will only pre-authorize your card for the full purchase amount for the duration of the trial for fraud protection.

You will be charged based on the items you keep after your 5 day trial has elapsed.

If you decide to keep 0 items, you will be charged a Buy Zero restocking fee of $20.

Rewards points will not be awarded for items returned. Gift cards are unable to be used for purchases while using Try Before You Buy.

If you process your TryNow order as an exchange through our returns portal, your TryNow trial will end and your card will be charged.

If you would like to get a refund, please process your TryNow order as a return for a refund and order another size separately with TryNow.

Please do not place multiple TryNow orders in order to get more than the six items limit delivered. We love the interest and enthusiasm but unfortunately, our inventory as a small business is not able to support multiple TryNow orders from the same customer.

If you place multiple TryNow orders at the same time, our system will be auto-canceling all but the first order.

Warranty:

We stand by our handmade in LA pieces, plus offer a warranty against manufacturing damages for all SKATIE items up to 6 months after the date of purchase. If a product fails due to manufacturing defects, we will replace it at our discretion. Our warranty does not cover tears, rips, or snags caused to the fabric, as these are not considered defects in materials or workmanship unless you received it that way, in which our 14-day return policy would apply. Warranty work will only be done with proof of purchase from SKATIE.

If you have questions please reach out directly to customer service at hello@skatie.com.

Hygiene Info:

Styles that are soiled, worn, damaged, or laundered will not be accepted. It is at our discretion to determine if the returned product has been soiled. If it is determined to be soiled, orders will not be accepted for a return or store credit. They will be returned to the sender at your expense.

Reminder:

Sale items are non-refundable. No returns. No exchanges. No exceptions. Please double-check your sizes!

Please note: We will not make exceptions to our policy - even if you email.

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